Privacy Policy

Last updated: 23 July 2026

Expert Exhaust Cleaning (“we”, “us”) provides commercial kitchen exhaust cleaning services across Sydney, NSW. This policy explains what personal information we collect, why we collect it, and what we do with it. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We only collect what we need to quote and deliver work:

• Contact details — name, phone number, email address and suburb, submitted through our quote form or given to us by phone or email.
• Job details — the service you need, the type and size of your kitchen, and any notes you provide.
• Site records — photographs of your exhaust system taken before and after cleaning, grease depth measurements, and the compliance reports we issue.

We do not collect payment card details through this website.

Why we collect it

• To prepare and send you a quote.
• To schedule, perform and document cleaning work.
• To issue AS 1851 compliance certificates and service reports.
• To remind you when your next service is due.
• To respond to questions and complaints.

How your quote form submission is handled

Our quote form posts directly to a third-party form-delivery provider, which forwards the submission to our business inbox. We do not operate our own server-side database for enquiries. The provider processes the data on our behalf and is bound by its own privacy terms.

Who we share it with

We do not sell or rent your information. We share it only where necessary:

• With our form-delivery provider, as described above.
• With building or centre management where they require contractor and works documentation for site access.
• Where required by law, or where you ask us to provide records to your insurer, landlord or council.

Site records and compliance documentation

Photographs and reports produced during a clean relate to your premises and are retained as part of our service records. We keep them for at least seven years so that historical compliance evidence remains available to you.

Security

Enquiry data is transmitted over HTTPS. Service records are stored in access-controlled systems available only to staff who need them.

Cookies and analytics

This site uses no advertising or tracking cookies. If web analytics are enabled in future, this policy will be updated to state what is collected and how to opt out.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete enquiry data we no longer need. Contact us using the details below and we will respond within a reasonable period.

Contact us

Expert Exhaust Cleaning Sydney, NSW 2000 Phone: 0468 070 392 Email: accounts@experthygieneservices.com

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.